NCAA Digital Transformation - Comprehensive Mobile Application — Software Requirements Specification (SRS)
Table of Contents
- 1 Document Information
- 2 Project Overview
- 3 User Requirements
- 4 Technical Requirements
- 5 External Dependencies
- 6 Release Planning
- 7 Risks Assumptions
- 8 Market Specific Considerations
- 9 Sign Off
- 10 Detailed Feature Requirements
- 11 Additional Context
1 Document Information
| Field | Value |
|---|---|
| Project Name | NCAA Digital Transformation - Comprehensive Mobile Application |
| Version | 1.0 |
| Date | 2025-11-12 |
| Project Manager | TBD |
| Tech Lead | TBD |
| Qa Lead | TBD |
| Platforms | ['iOS', 'Android', 'Web'] |
| Document Status | Draft |
| Budget | $185,000 |
| Module Code | MOBILE_APP |
| Parent Project | NCAA Digital Transformation - Ngorongoro Gateway System |
2 Project Overview
2.1 What Are We Building
2.1.1 System Function
Unified digital platform connecting tourists, tour operators, and NCAA staff through a single intelligent interface for bookings, payments, permit verification, and real-time communication. Features mobile-first, offline-capable architecture with seamless integration to Ngorongoro Gateway, Nasera AI, and Business Intelligence systems.
2.1.2 Users
- Tourists: International and domestic visitors for trip planning and permits
- Tour Operators: Safari companies managing manifests and bookings
- NCAA Staff: Field officers for operational reporting and coordination
- Management: Operations managers and administrators
2.1.3 Problem Solved
Manual paper-based booking causing delays, fragmented credit note and reconciliation issues, no self-service gateway entry, limited field reporting capabilities, lack of digital wallet for prepaid services, no multilingual AI assistance, no offline functionality for remote areas
2.1.4 Key Success Metric
Booking and payment processing 90% faster and error-free, 100% credit note resolution automation, 80% visitor satisfaction improvement, 70% field reporting efficiency gain, continuous operations despite power/connectivity challenges
2.2 Scope
2.2.1 In Scope
- Visitor and tour operator services (browsing, booking, payments)
- Digital wallet and payment gateway integration
- Self-service entry integration with Ngorongoro Gateway
- QR code-based permit verification
- Internal reporting and communication tools for staff
- AI-driven assistance via Nasera AI integration
- Offline functionality with auto-sync
- Multilingual support (English, Swahili)
- Low-power optimization for solar charging
- Real-time integration with BI System
2.2.2 Out Of Scope
- Third-party tour operator platform integration
- International flight booking
- Hotel/lodge reservation management outside NCAA facilities
- Wildlife tracking features
3 User Requirements
3.1 Visitor Tour Operator Services
| Feature Code | I Want To | So That I Can | Priority | Notes |
|---|---|---|---|---|
| FT-MOBILE-BOOKING | Browse and book park entry, campsite, and activity permits | Plan my visit independently without manual processes | Must | Support sleeping/passing tourist categories. Group booking capability. |
| FT-MOBILE-PERMIT-DISPLAY | Access digital permits with QR codes on my mobile device | Present permits at gates without physical paperwork | Must | Offline access to stored permits. Integration with Gateway QR verification. |
| FT-MOBILE-ITINERARY | Plan and manage my visit itinerary within the app | Organize activities, routes, and schedules efficiently | Should | Integration with offline maps. Activity scheduling and reminders. |
| FT-MOBILE-REALTIME-CAPACITY | View real-time capacity information for crater and gates | Plan visit timing to avoid overcrowding | Must | Live sync with Gateway capacity data. Color-coded availability indicators. |
3.2 Digital Wallet Payments
| Feature Code | I Want To | So That I Can | Priority | Notes |
|---|---|---|---|---|
| FT-MOBILE-WALLET | Maintain a digital wallet with preloaded funds for NCAA services | Make quick payments without repeated card/mobile money transactions | Must | Support mobile money, card payments, bank transfers. Real-time balance tracking. |
| FT-MOBILE-PAYMENT-GATEWAY | Pay for permits and services using multiple payment methods | Complete transactions conveniently and securely | Must | Mobile money (M-Pesa, Tigo Pesa, Airtel Money), Visa/Mastercard, institutional billing. |
| FT-MOBILE-CREDIT-RESOLUTION | Redeem or modify unused services seamlessly through my wallet | Resolve credit notes and unutilized payments automatically | Must | Automated reconciliation. QR-based redemption at gates. Eliminates manual credit note processing. |
| FT-MOBILE-TRANSACTION-HISTORY | View complete transaction history and receipts | Track spending and maintain records for accounting | Must | Export to PDF/email. Integration with BI system for analytics. |
3.3 Self Service Gate Entry
| Feature Code | I Want To | So That I Can | Priority | Notes |
|---|---|---|---|---|
| FT-MOBILE-QR-ENTRY | Use QR code scanning at gates for self-service entry | Access prepaid services without manual verification delays | Must | Real-time sync with Ngorongoro Gateway. Offline QR validation capability. |
| FT-MOBILE-GATE-STATUS | View live gate status and wait times | Choose optimal entry point and timing | Should | Integration with Gateway real-time data. Map-based gate visualization. |
3.4 Internal Reporting Tools
| Feature Code | I Want To | So That I Can | Priority | Notes |
|---|---|---|---|---|
| FT-MOBILE-STAFF-REPORTS | Submit operational updates and incident reports from the field | Maintain real-time accountability and coordination | Must | Photo attachments. GPS tagging. Offline submission with auto-sync. |
| FT-MOBILE-TASK-UPDATES | Receive and update task assignments in real-time | Coordinate field operations efficiently | Must | Push notifications. Status tracking. Integration with Fleet Management for vehicle assignments. |
| FT-MOBILE-ANALYTICS-ACCESS | Access performance analytics while in the field | Make informed decisions without returning to headquarters | Should | Role-based dashboard access. Real-time BI data visualization. |
3.5 Offline Functionality
| Feature Code | I Want To | So That I Can | Priority | Notes |
|---|---|---|---|---|
| FT-MOBILE-OFFLINE-MODE | Use core app functionality without internet connectivity | Continue operations in remote areas with poor connectivity | Must | Local caching of permits, maps, and recent data. Auto-sync when connection restored. |
| FT-MOBILE-LOW-POWER | Use the app efficiently on devices with limited battery/solar charging | Support field operations in regions with limited electricity | Must | Optimized for low-power consumption. Background sync scheduling. |
3.6 Ai Assistance
| Feature Code | I Want To | So That I Can | Priority | Notes |
|---|---|---|---|---|
| FT-MOBILE-NASERA-CHAT | Ask questions and get guided assistance through AI chat | Get instant help with procedures, permit status, and general inquiries | Must | Powered by Nasera AI. Multilingual (English/Swahili). Natural language processing. |
| FT-MOBILE-AI-RECOMMENDATIONS | Receive personalized recommendations for activities and routes | Enhance my visit experience with AI-powered suggestions | Should | Based on visitor preferences, weather, capacity data. Integration with conservation guidelines. |
3.7 Multilingual Accessibility
| Feature Code | I Want To | So That I Can | Priority | Notes |
|---|---|---|---|---|
| FT-MOBILE-MULTILANG | Use the app in my preferred language (English or Swahili) | Navigate and understand information comfortably | Must | Complete UI translation. AI chat in both languages. Adaptive layouts for different user categories. |
4 Technical Requirements
4.1 Performance Standards
| Requirement | Target | How To Test |
|---|---|---|
| App load time | < 3 seconds on 4G connection | Performance testing on target devices (Android 8+, iOS 12+) |
| Booking transaction time | < 30 seconds from selection to confirmation | End-to-end booking flow testing with 100 sample transactions |
| Offline data sync | Auto-sync within 2 minutes of connectivity restoration | Offline mode testing with controlled network interruptions |
| Payment processing | < 15 seconds for payment authorization | Payment gateway integration testing with multiple providers |
| QR code generation/scanning | < 2 seconds | QR functionality testing across device cameras |
4.2 Platform Requirements
| Platform | Minimum Version | Target Version | Notes |
|---|---|---|---|
| iOS | iOS 12 | iOS 16+ | Native performance via Flutter |
| Android | Android 8.0 (Oreo) | Android 13+ | Native performance via Flutter |
| Web | Chrome 90, Firefox 88, Safari 14 | Latest stable versions | Responsive web access for operators and admins |
4.3 Security Privacy
| Requirement | Must Have | Implementation |
|---|---|---|
| Data encryption | True | AES-256 at rest; TLS 1.3 for API communication |
| User authentication | True | OAuth 2.0 with JWT tokens. Role-based access control (RBAC). Session timeout after 30 min inactivity. |
| Payment data security | True | PCI DSS compliance. Tokenized payment processing. No local storage of card details. |
| Personal data protection | True | Compliance with Tanzania Data Protection Act. User consent management. Right to data deletion. |
5 External Dependencies
5.1 Third Party Services
| Service | What It Does | Criticality | Backup Plan |
|---|---|---|---|
| Payment Gateway (M-Pesa, Cards) | Process mobile money and card payments | Must have | Multiple gateway providers for redundancy |
| SMS Gateway | Send booking confirmations and alerts | Should have | Email and in-app notifications |
| Mapping Service | Provide offline maps and navigation | Should have | Pre-downloaded map tiles |
| Push Notification Service (FCM/APNS) | Deliver real-time alerts and updates | Must have | In-app notification polling |
5.2 Device Requirements
| Feature | Required | Optional | Notes |
|---|---|---|---|
| Camera for QR scanning | True | False | Standard device camera for permit verification |
| GPS for location services | False | True | Enhanced features like nearby attractions and gate navigation |
| Internet connectivity | False | True | Offline mode supports core functionality without connectivity |
6 Release Planning
6.1 Development Phases
| Phase | Features Included | Timeline | Success Criteria |
|---|---|---|---|
| Phase 1 (MVP - Tourist App) | ['Permit booking', 'Digital wallet', 'Payment gateway', 'QR permits', 'Basic AI chat', 'Offline mode'] | 16 weeks | Tourist app operational with 90% faster booking and error-free payments |
| Phase 2 (Tour Operator App) | ['Operator manifest management', 'Bulk booking', 'Credit redemption', 'QR gate entry', 'Advanced wallet features'] | 12 weeks | 100% credit note resolution automation. Self-service gate entry functional. |
| Phase 3 (Staff & Admin Features) | ['Field reporting tools', 'Analytics access', 'Task management', 'Admin panel', 'Advanced AI features'] | 12 weeks | 70% field reporting efficiency gain. Real-time coordination operational. |
6.2 Release Checklist
- All Must-Have features complete and tested
- Payment gateway integration tested with all providers
- Offline functionality verified across device types
- QR integration with Gateway system validated
- Security audit completed (penetration testing passed)
- User training materials prepared
- App store submission approved (iOS/Android)
- Performance baselines met (load time < 3s, booking < 30s)
- BI integration operational for analytics tracking
7 Risks Assumptions
7.1 Risks
| Risk | Probability | Impact | Mitigation |
|---|---|---|---|
| Payment gateway downtime or integration failures | Medium | High | Multiple payment provider integration. Wallet system allows offline transaction queuing. Fallback to manual payment processing. |
| Low adoption due to limited smartphone penetration among local visitors | Medium | Medium | Web-based access alternative. Staff-assisted booking at gates. SMS-based confirmations. |
| Poor connectivity in remote areas affecting user experience | High | High | Offline-first architecture. Local data caching. Auto-sync when connectivity restored. |
| Security vulnerabilities in payment processing | Low | Very High | PCI DSS compliance. Regular security audits. Tokenized payments. Bug bounty program. |
| Integration issues with existing Gateway/Safari Portal systems | Medium | High | API-first design. Comprehensive integration testing. Phased rollout with pilot gates. |
7.2 Assumptions
- Target users have basic smartphone literacy or can be trained
- Internet connectivity available intermittently for data sync
- Power supply stable enough or solar charging available for field devices
- Payment gateways (M-Pesa, cards) remain operational and accessible
- NCAA management committed to digital transformation and user adoption
- Budget of $185,000 secured for full implementation
8 Market Specific Considerations
8.1 Primary Market
- Tanzania - Ngorongoro Conservation Area
8.2 Target Demographics
- International tourists (high smartphone adoption)
- Domestic tourists (mixed device types)
- Tour operators (professional users)
- NCAA field staff (varying technical skills)
8.3 Local Considerations
- Swahili language support for local staff and Maasai communities
- Low-bandwidth optimization for areas with poor 3G/4G coverage
- Solar charging compatibility for field devices in remote areas
- Cultural sensitivity in UI/UX design and conservation messaging
- Mobile money (M-Pesa, Tigo Pesa, Airtel Money) as primary payment method
- Integration with national tourism initiatives and TANAPA cooperation
8.4 Payment Preferences
| Preference | Value |
|---|---|
| Mobile Money | 45% |
| Cards | 30% |
| Bank Transfer | 15% |
| Cash Wallet Reload | 10% |
8.5 Competition
- Safari Portal (existing system being modernized)
- Third-party tour operator platforms
- Tanzania National Parks booking systems
9 Sign Off
9.1 Approval
| Role | Name | Signature | Date |
|---|---|---|---|
9.2 Document History
| Version | Date | Changes Made | Changed By |
|---|---|---|---|
| 1.0 | 2025-11-12 | Initial draft based on NCAA Digital Transformation roadmap (Section 2.1) | SRS Development Team |
10 Detailed Feature Requirements
10.1 Ft Mobile Booking
10.1.1 Priority
Must Have
10.1.2 User Story
As a tourist, I want to browse and book park entry, campsite, and activity permits so that I can plan my visit independently without manual processes
10.1.3 Preconditions
User authenticated; Permit inventory available; Payment methods configured
10.1.4 Postconditions
Booking confirmed; Payment processed; Digital permit generated; Confirmation sent via email/SMS
10.1.5 Test Cases
| Id | Description | Weight |
|---|---|---|
| MOBILE-BOOK-TC-001 | Book sleeping tourist permit for 2 days | High |
| MOBILE-BOOK-TC-002 | Book passing tourist permit | High |
| MOBILE-BOOK-TC-003 | Book crater campsite at Lemala | High |
| MOBILE-BOOK-TC-004 | Book group permit for safari tour (10 tourists) | High |
| MOBILE-BOOK-TC-005 | Book activity at Olduvai Gorge | Medium |
| MOBILE-BOOK-TC-006 | Handle booking with insufficient wallet balance | High |
| MOBILE-BOOK-TC-007 | Complete booking in offline mode | High |
10.2 Ft Mobile Permit Display
10.2.1 Priority
Must Have
10.2.2 User Story
As a visitor, I want to access digital permits with QR codes on my mobile device so that I can present permits at gates without physical paperwork
10.2.3 Preconditions
Booking completed; Permit generated and synced
10.2.4 Postconditions
QR code displayed; Offline access enabled; Gateway verification ready
10.2.5 Test Cases
| Id | Description | Weight |
|---|---|---|
| MOBILE-PERMIT-TC-001 | Display permit QR code offline | High |
| MOBILE-PERMIT-TC-002 | Scan QR at gate for entry verification | High |
| MOBILE-PERMIT-TC-003 | View permit details (validity, visitor category, expiry) | High |
| MOBILE-PERMIT-TC-004 | Share permit copy via email/SMS | Medium |
| MOBILE-PERMIT-TC-005 | Handle expired permit display with warning | High |
10.3 Ft Mobile Wallet
10.3.1 Priority
Must Have
10.3.2 User Story
As a tour operator, I want to maintain a digital wallet with preloaded funds for NCAA services so that I can make quick payments without repeated transactions
10.3.3 Preconditions
User account created; Payment methods linked
10.3.4 Postconditions
Wallet balance updated; Transaction history recorded; BI system notified
10.3.5 Test Cases
| Id | Description | Weight |
|---|---|---|
| MOBILE-WALLET-TC-001 | Load wallet via M-Pesa | High |
| MOBILE-WALLET-TC-002 | Load wallet via credit/debit card | High |
| MOBILE-WALLET-TC-003 | Load wallet via bank transfer | Medium |
| MOBILE-WALLET-TC-004 | Pay for permit using wallet balance | High |
| MOBILE-WALLET-TC-005 | View transaction history with receipts | High |
| MOBILE-WALLET-TC-006 | Export transaction history to PDF | Medium |
| MOBILE-WALLET-TC-007 | Handle insufficient balance gracefully | High |
10.4 Ft Mobile Credit Resolution
10.4.1 Priority
Must Have
10.4.2 User Story
As a tour operator, I want to redeem or modify unused services seamlessly through my wallet so that I can resolve credit notes and unutilized payments automatically
10.4.3 Preconditions
Unused service exists in system; Wallet active
10.4.4 Postconditions
Credit automatically applied to wallet; Transaction reconciled; Audit trail created
10.4.5 Test Cases
| Id | Description | Weight |
|---|---|---|
| MOBILE-CREDIT-TC-001 | Redeem unused permit via QR scan at gate | High |
| MOBILE-CREDIT-TC-002 | Modify booking and apply credit difference to wallet | High |
| MOBILE-CREDIT-TC-003 | View all pending credits in wallet dashboard | Medium |
| MOBILE-CREDIT-TC-004 | Automatic reconciliation of credit notes > 30 days old | High |
| MOBILE-CREDIT-TC-005 | Validate credit redemption syncs with Gateway | High |
10.5 Ft Mobile Qr Entry
10.5.1 Priority
Must Have
10.5.2 User Story
As a tour operator, I want to use QR code scanning at gates for self-service entry so that I can access prepaid services without manual verification delays
10.5.3 Preconditions
Permit booked and paid; QR code generated; Gateway system synchronized
10.5.4 Postconditions
Entry logged at gate; Capacity updated; Real-time sync to BI system
10.5.5 Test Cases
| Id | Description | Weight |
|---|---|---|
| MOBILE-QR-TC-001 | Scan QR at gate for automated entry (online mode) | High |
| MOBILE-QR-TC-002 | Scan QR at gate for automated entry (offline mode) | High |
| MOBILE-QR-TC-003 | Handle invalid/expired QR code gracefully | High |
| MOBILE-QR-TC-004 | Process group entry with single QR code | High |
| MOBILE-QR-TC-005 | Verify entry logged in Gateway within 30 seconds | High |
10.6 Ft Mobile Staff Reports
10.6.1 Priority
Must Have
10.6.2 User Story
As NCAA field staff, I want to submit operational updates and incident reports from the field so that I can maintain real-time accountability and coordination
10.6.3 Preconditions
Staff authenticated; GPS enabled; Camera access granted
10.6.4 Postconditions
Report submitted; Photos attached; GPS location tagged; Data synced to BI system
10.6.5 Test Cases
| Id | Description | Weight |
|---|---|---|
| MOBILE-REPORT-TC-001 | Submit incident report with photo attachment | High |
| MOBILE-REPORT-TC-002 | Submit operational update with GPS location | High |
| MOBILE-REPORT-TC-003 | Submit report in offline mode and auto-sync | High |
| MOBILE-REPORT-TC-004 | View submitted report status and confirmations | Medium |
| MOBILE-REPORT-TC-005 | Receive push notification on report acknowledgment | Medium |
10.7 Ft Mobile Offline Mode
10.7.1 Priority
Must Have
10.7.2 User Story
As a field officer, I want to use core app functionality without internet connectivity so that I can continue operations in remote areas with poor connectivity
10.7.3 Preconditions
App previously synced while online; Essential data cached locally
10.7.4 Postconditions
Offline transactions queued; Auto-sync triggered on connectivity restoration; No data loss
10.7.5 Test Cases
| Id | Description | Weight |
|---|---|---|
| MOBILE-OFFLINE-TC-001 | View cached permits offline | High |
| MOBILE-OFFLINE-TC-002 | Submit field report offline and queue for sync | High |
| MOBILE-OFFLINE-TC-003 | Display offline maps and navigation | Medium |
| MOBILE-OFFLINE-TC-004 | Auto-sync queued transactions within 2 minutes of connectivity | High |
| MOBILE-OFFLINE-TC-005 | Handle sync conflicts gracefully (e.g., duplicate bookings) | High |
10.8 Ft Mobile Nasera Chat
10.8.1 Priority
Must Have
10.8.2 User Story
As a visitor, I want to ask questions and get guided assistance through AI chat so that I can get instant help with procedures, permit status, and general inquiries
10.8.3 Preconditions
Nasera AI service operational; User connected (online mode)
10.8.4 Postconditions
Query answered; Conversation logged for learning; User satisfaction tracked
10.8.5 Test Cases
| Id | Description | Weight |
|---|---|---|
| MOBILE-AI-TC-001 | Ask about permit requirements in English | High |
| MOBILE-AI-TC-002 | Ask about gate status in Swahili | High |
| MOBILE-AI-TC-003 | Request permit status via natural language query | High |
| MOBILE-AI-TC-004 | Receive personalized route recommendations | Medium |
| MOBILE-AI-TC-005 | Handle ambiguous query with clarifying questions | Medium |
10.9 Ft Mobile Multilang
10.9.1 Priority
Must Have
10.9.2 User Story
As a local visitor, I want to use the app in my preferred language (English or Swahili) so that I can navigate and understand information comfortably
10.9.3 Preconditions
Language preference set; Translation files loaded
10.9.4 Postconditions
UI displayed in selected language; AI chat responds in same language
10.9.5 Test Cases
| Id | Description | Weight |
|---|---|---|
| MOBILE-LANG-TC-001 | Switch UI language from English to Swahili | High |
| MOBILE-LANG-TC-002 | Complete booking flow entirely in Swahili | High |
| MOBILE-LANG-TC-003 | Receive AI chat responses in selected language | High |
| MOBILE-LANG-TC-004 | View permit documents in selected language | Medium |
11 Additional Context
11.1 Success Metrics
11.1.1 Booking Processing Time
< 30 seconds from selection to confirmation (currently 5-10 minutes manual)
11.1.2 Payment Transaction Time
< 15 seconds (currently 2-3 minutes)
11.1.3 Credit Note Resolution
100% automated reconciliation (currently manual and error-prone)
11.1.4 Visitor Satisfaction
80% improvement in user experience ratings
11.1.5 Field Reporting Efficiency
70% reduction in reporting time
11.1.6 System Availability
99% uptime with offline capability ensuring continuous operations
11.1.7 Adoption Rate
70% of tourists and 90% of tour operators using mobile app within 6 months